FAQ
Frequently asked questions
What are lead times? Fabrication lead time is calculated from the moment the deposit payment is received until the goods are ready for pickup or shipment. Shipping time is not included in the lead time calculation. In 2024, our average lead time was 42 days.
To become a dealer, you need to contact our sales team and submit an application. Once your application is reviewed and approved, you will receive detailed information about our partnership terms, pricing, and support. We work closely with our dealers to ensure mutual success and provide ongoing assistance to help grow your business.
You can book a free consultation here.
Icon Loft doors are exported to the UK, all EU countries, and the USA.
Want to learn more on importing steel doors? See this blog post. -> Link
The warranty for Icon Loft Steel Doors covers manufacturing defects and workmanship issues. The specific terms and duration of the warranty depend on the product type and agreement. Generally, we offer a comprehensive warranty to ensure customer satisfaction and long-term performance. For detailed warranty conditions, please refer to your purchase agreement or contact our customer support team.
We do not sell directly to private customers. Our focus is on selling to B2B clients. If you are interested in having our steel doors, we encourage you to inform your contractor about our company!
To import Icon Loft steel doors to the US, follow these steps:
- Contact Us: Reach out to our sales team to discuss your project needs, receive a quote, and place your order.
- Compliance: Ensure the doors comply with US building codes and regulations, including fire and safety standards.
- Arrange Shipping: We can prepare the doors for international shipping. You’ll need to organize a freight forwarder or work with our recommended partners.
- Customs Clearance: Work with a customs broker to handle the necessary paperwork, including invoices, packing lists, and certificates of origin, to clear US Customs.
- Delivery and Installation: Once the doors arrive, arrange for local delivery to your site and schedule installation with a qualified contractor.
For further assistance, feel free to contact our team for guidance. Also see this blog How to import steel doors to the USA
Steel doors are shipped carefully to ensure they arrive in perfect condition:
- EU and UK: The doors are packed in foam and foil for protection. Smaller orders are shipped using 3.5-ton trucks, while larger projects are delivered with big trucks.
- USA: The doors are packed in crates and shipped in sea containers to ensure safe international transportation.
For any specific shipping requirements, feel free to reach out to our team!